Vital Encounters Course
Tuesday December 3, 2024 12pm - 4:30 pm
Conflict is often messy, confusing, and multifaceted – but how you respond to it doesn’t have to be. Vital Talent has created a simple framework that clears away the obstacles to conflict resolution and strengthens your bond with your colleagues.
This workshop is structured to provide a comprehensive approach to conflict management and engaging in difficult conversations. You’ll practice using a simple process that you can apply to any conflict situation.
This experiential course focuses on realistic examples and hands-on exercises to help you uncover various key concepts for implementing effective conflict resolution strategies. You will learn how to assess a conflict situation, how to prepare for a difficult conversation, and how to engage in productive dialogues.
What You'll Gain:
4.5 PDUs/CDUs: Earn professional development units applicable to your certification.
During this course you will learn about:
- Analyze the cause of a conflict
- Apply different conflict styles to difficult conversations
- Identify traps that cause escalation
- Develop a communication plan for difficult conversations
- Heighten your emotional intelligence
Content:
- You will analyze case studies to identify the root causes of conflict situations.
- You will learn how to use a perspectives analysis grid and apply it to a case study.
- You will explore conflict handling styles and their implications.
- You will practice emotion regulation techniques that will keep you focused in difficult conversations.
- You will learn a simple framework for navigating difficult conversations and develop a plan to apply it to your own work.
- You will participate in triad role plays featuring multiple conflict scenarios.
This class is limited to 20 participants to ensure maximum opportunity for each person to interact and practice the application of new skills.
This course is part of a Power Skills Bootcamp which includes five half-day interactive workshops on Leadership Fundamentals, Vital Encounters, The Power of Presentations, Vital Coaching, and Vital Negotiations. Vital Encounters can be taken as a standalone class or part of the five day package. If you would like to purchase the full Bootcamp at a discounted rate of $900, or if you are purchasing more than one ticket, please contact info-us@skillsdg.com or call 1-800-268-0390.
Meet the instructor
